If your package has been marked as delivered but not received, lost or damaged in transit, we offer to replace the products contained in that package. We are unable to send out items that are either sold out, or from our sales page – these items will

<div id="isPasted" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;">&#xA0;If your package has been marked as delivered but not received, lost or damaged in transit, we offer to replace the products contained in that package.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif;">&#xA0;<p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> </div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;">We are unable to send out items that are either sold out, or from our sales page &#x2013; these items will be reimbursed&#xA0;as&#xA0;store credit.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif;">&#xA0;<p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> </div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;">Please note that shipping insurance is non-refundable.&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 11pt; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif;">&#xA0;</div>

Do I need shipping insurance?

If your package has been marked as delivered but not received, lost or damaged in transit, we offer to replace the products contained in that package. However, we are unable to send out items that are either sold out, or from our sales page – these i

If your package has been marked as delivered but not received, lost or damaged in transit, we offer to replace the products contained in that package. However, we are unable to send out items that are either sold out, or from our sales page &#x2013; these items will be reimbursed in store credit.Lost packages need to be reported within 45 days of date of purchase.&#xA0;We reserve the right to investigate lost or stolen packages with the carrier prior to issuing a replacement or store credit.&#xA0;Please note that shipping insurance is non-refundable. 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break-inside: auto; buffered-rendering: auto; caption-side: top; caret-color: rgb(0, 0, 0); clear: none; clip: auto; clip-path: none; clip-rule: nonzero; color: rgb(0, 0, 0); color-interpolation: srgb; color-interpolation-filters: linearrgb; color-rendering: auto; color-scheme: normal; columns: auto auto; column-fill: balance; gap: normal; column-rule: 0px none rgb(0, 0, 0); column-span: none; contain: none; contain-intrinsic-block-size: none; contain-intrinsic-size: none; contain-intrinsic-inline-size: none; container: none; content: normal; content-visibility: visible; counter-increment: none; counter-reset: none; counter-set: none; cursor: text; cx: 0px; cy: 0px; d: none; direction: ltr; display: inline; dominant-baseline: auto; empty-cells: show; fill: rgb(0, 0, 0); fill-opacity: 1; fill-rule: nonzero; filter: none; flex: 0 1 auto; flex-flow: row nowrap; float: none; flood-color: rgb(0, 0, 0); flood-opacity: 1; font-family: Arial, Helvetica, sans-serif; font-feature-settings: normal; font-kerning: none; font-optical-sizing: auto; font-palette: normal; font-size: 14px; font-stretch: 100%; font-style: normal; font-synthesis: weight style small-caps; font-variant: no-common-ligatures no-discretionary-ligatures no-historical-ligatures no-contextual; font-variation-settings: normal; font-weight: 400; forced-color-adjust: auto; grid-area: auto / auto / auto / auto; grid: auto-flow auto / none; height: auto; hyphenate-character: auto; hyphens: manual; image-orientation: from-image; image-rendering: auto; inline-size: auto; inset-block: auto; inset-inline: auto; isolation: auto; letter-spacing: normal; lighting-color: rgb(255, 255, 255); line-break: auto; line-height: 19.425px; list-style: outside none disc; margin: 0px; marker: none; mask: none; mask-type: luminance; max-height: none; max-width: none; min-height: 0px; min-width: 0px; mix-blend-mode: normal; object-fit: fill; object-position: 50% 50%; object-view-box: none; offset: none 0px auto 0deg; opacity: 1; order: 0; orphans: 2; outline: rgb(0, 0, 0) none 0px; outline-offset: 0px; overflow: visible; overflow-anchor: auto; overflow-clip-margin: 0px; overflow-wrap: break-word; overscroll-behavior-block: auto; overscroll-behavior-inline: auto; overscroll-behavior: auto; padding: 0px; page: auto; paint-order: normal; perspective: none; perspective-origin: 0px 0px; pointer-events: auto; position: static; quotes: auto; r: 0px; resize: none; rotate: none; ruby-position: over; rx: auto; ry: auto; scale: none; scroll-behavior: auto; scroll-margin-block: 0px; scroll-margin: 0px; scroll-margin-inline: 0px; scroll-padding-block: auto; scroll-padding: auto; scroll-padding-inline: auto; scroll-snap-align: none; scroll-snap-stop: normal; scroll-snap-type: none; scrollbar-gutter: auto; shape-image-threshold: 0; shape-margin: 0px; shape-outside: none; shape-rendering: auto; speak: normal; stop-color: rgb(0, 0, 0); stop-opacity: 1; stroke: none; stroke-dasharray: none; stroke-dashoffset: 0px; stroke-linecap: butt; stroke-linejoin: miter; stroke-miterlimit: 4; stroke-opacity: 1; stroke-width: 1px; tab-size: 8; table-layout: auto; text-align: left; text-align-last: auto; text-anchor: start; text-combine-upright: none; text-decoration: none solid rgb(0, 0, 0); text-decoration-skip-ink: auto; text-emphasis: none rgb(0, 0, 0); text-emphasis-position: over; text-indent: 0px; text-orientation: mixed; text-overflow: clip; text-rendering: auto; text-shadow: none; text-size-adjust: auto; text-transform: none; text-underline-offset: auto; text-underline-position: auto; touch-action: auto; transform: none; transform-box: view-box; transform-origin: 0px 0px; transform-style: flat; transition: all 0s ease 0s; translate: none; unicode-bidi: normal; user-select: text; vector-effect: none; vertical-align: baseline; visibility: visible; border-block-end: 0px none rgb(0, 0, 0); border-block-start: 0px none rgb(0, 0, 0); border-inline-end: 0px none rgb(0, 0, 0); -webkit-border-image: none; border-inline-start: 0px none rgb(0, 0, 0); -webkit-box-align: stretch; -webkit-box-decoration-break: slice; -webkit-box-direction: normal; -webkit-box-flex: 0; -webkit-box-ordinal-group: 1; -webkit-box-orient: horizontal; -webkit-box-pack: start; -webkit-font-smoothing: auto; -webkit-highlight: none; -webkit-line-break: auto; -webkit-locale: &quot;en-US&quot;; block-size: auto; margin-block: 0px; margin-inline: 0px; -webkit-mask-box-image-source: none; -webkit-mask-box-image-slice: 0 fill; -webkit-mask-box-image-width: auto; -webkit-mask-box-image-outset: 0; -webkit-mask-box-image-repeat: stretch; -webkit-mask: none 0% 0% / auto repeat border-box border-box; -webkit-mask-composite: source-over; max-block-size: none; max-inline-size: none; min-block-size: 0px; min-inline-size: 0px; padding-block: 0px; padding-inline: 0px; -webkit-print-color-adjust: economy; -webkit-rtl-ordering: logical; -webkit-ruby-position: before; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-combine: none; -webkit-text-decorations-in-effect: none; -webkit-text-fill-color: rgb(0, 0, 0); -webkit-text-orientation: vertical-right; -webkit-text-security: none; -webkit-text-stroke: 0px rgb(0, 0, 0); -webkit-user-drag: none; -webkit-user-modify: read-only; -webkit-writing-mode: horizontal-tb; white-space: pre-wrap; widows: 2; width: auto; will-change: auto; word-break: normal; word-spacing: 0px; writing-mode: horizontal-tb; x: 0px; y: 0px; z-index: auto; zoom: 1;">By deselecting TRNST Package Insurance, this means that we will not be able to send out a replacement or issue store credit for any missing packages and the items within them.

What is covered in the shipping insurance?

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Crooks & Castles

Shipping Insurance

Can I cancel my order?

Did my order go through?

I ordered the wrong size or color.

My order was cancelled immediately.

Was I charged multiple times?

What are the restrictions on promos, deals, coupons, discounts, etc?

Loyalty & Rewards

Orders

How long is order processing?

When will my order ship?

What shipping carriers do you use?

Do you ship worldwide?

International customs, duties, and taxes.

How much does shipping cost?

I did not receive my full order, where is the rest?

Shipping

How do I return or exchange?

How soon will I get my store credit?

Returns & Exchanges

How do special drops work?

Do you have a newsletter?

I have a large social media following.

What are the restrictions on promos, deals, coupons, referrals, and discounts?

How do special promotions work?

Promos, Drops, Loyalty

How do I sign up for the rewards program?

Why should I join the Crooks & Castles loyalty program?

Signing Up

I already have a store account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Loyalty Program