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Can I cancel my order?

Please make sure to double check your order before starting the checkout process as we are unable to cancel or modify existing orders.

Did my order go through?

If you reach a page with an order number (starting with #CC), your order has been placed. Save this number for your record. Order confirmation emails can get delayed or marked as spam.

I ordered the wrong size or color.

Unfortunately, we are unable to change or cancel orders once your order has been submitted. Please make sure to double check your order before starting the checkout process.

My order was cancelled immediately.

We use a fraud prevention service that may automatically cancel and refund your order if it does not pass their filters. At this time, we are unable to ship orders to accounts that do not meet their criteria. All information associated to the method

Was I charged multiple times?

Your credit card company may put an authorization hold for the order amount on your card. A card hold is typically released 3-5 business days after it is made, depending on your bank. If you attempt to check out multiple times, your card will be auth

What are the restrictions on promos, deals, coupons, discounts, etc?

Promotions are online only. Discounts apply before taxes and shipping. Items marked final sale are final sale. Items purchased as part of a bundle are final sale. Discounts may not apply on select items. One code per checkout - the last code you ente

Loyalty & Rewards

Click here to find out more about our loyalty program. Points are collected based on the order sub-total, before taxes and shipping fees.