Send us a message — we try to reply within 24 hours.

Still need help? Click HERE to contact us

Back to website

Crooks & Castles

<p>You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!</p>

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Will I receive points for purchases I made prior to creating my rewards account?

Loyalty Program

Account

Can I cancel my order?

Did my order go through?

I ordered the wrong size or color.

My order was cancelled immediately.

Was I charged multiple times?

What are the restrictions on promos, deals, coupons, discounts, etc?

Loyalty & Rewards

Orders

How long is order processing?

When will my order ship?

What shipping carriers do you use?

Do you ship worldwide?

International customs, duties, and taxes.

How much does shipping cost?

I did not receive my full order, where is the rest?

Shipping

Do I need shipping insurance?

What is covered in the shipping insurance?

Shipping Insurance

How do I return or exchange?

How soon will I get my store credit?

Returns & Exchanges

How do special drops work?

Do you have a newsletter?

I have a large social media following.

What are the restrictions on promos, deals, coupons, referrals, and discounts?

How do special promotions work?

Promos, Drops, Loyalty

How do I sign up for the rewards program?

Why should I join the Crooks & Castles loyalty program?

Signing Up

I already have a store account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Will I receive points for purchases I made prior to creating my rewards account?Updated 2 years ago