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Crooks & Castles

<span id="isPasted" style="color: rgb(85, 85, 85); font-family: Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We try to get orders out within 3 to 7 business days, after your shipping and billing information has been verified.&#xA0;<span style="color: rgb(85, 85, 85); font-family: Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Holidays and sales may delay shipping times. Orders placed on Fridays will be sent out the following week.<span style="color: rgb(85, 85, 85); font-family: Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once generated, tracking number will be provided to you by email.

We try to get orders out within 3 to 7 business days, after your shipping and billing information has been verified. Holidays and sales may delay shipping times. Orders placed on Fridays will be sent out the following week. Once generated, tracking n

How long is order processing?

Shipping

Can I cancel my order?

Did my order go through?

I ordered the wrong size or color.

My order was cancelled immediately.

Was I charged multiple times?

What are the restrictions on promos, deals, coupons, discounts, etc?

Loyalty & Rewards

Orders

When will my order ship?

What shipping carriers do you use?

Do you ship worldwide?

International customs, duties, and taxes.

How much does shipping cost?

I did not receive my full order, where is the rest?

Do I need shipping insurance?

What is covered in the shipping insurance?

Shipping Insurance

How do I return or exchange?

How soon will I get my store credit?

Returns & Exchanges

How do special drops work?

Do you have a newsletter?

I have a large social media following.

What are the restrictions on promos, deals, coupons, referrals, and discounts?

How do special promotions work?

Promos, Drops, Loyalty

How do I sign up for the rewards program?

Why should I join the Crooks & Castles loyalty program?

Signing Up

I already have a store account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Loyalty Program

How long is order processing?Updated a year ago