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Crooks & Castles

<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px; font-variant-ligatures: none !important;">Visit our returns center &#x2013;&#xA0;<a href="http://crooksncastles.com/pages/returns-and-exchanges" rel="noopener noreferrer" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; cursor: text; text-decoration: none; color: inherit;" target="_blank"><span data-contrast="none" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(5, 99, 193); text-decoration: underline; line-height: 19.425px; font-variant-ligatures: none !important;">click here</a><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px;">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px; font-variant-ligatures: none !important;">Enter your order number and email address to start<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px;">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px; font-variant-ligatures: none !important;">Follow&#xA0;the instructions and select the items you want to return&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px;">&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px; font-variant-ligatures: none !important;">Once your request is approved, you will get a confirmation email with shipping guidelines&#xA0;<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; line-height: 19.425px;">&#xA0;</li></ul><a href="https://returns.crooksncastles.com/return-policy"></a><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif;"><a href="http://crooksncastles.com/pages/returns-and-exchanges">Click here</a> to view our full return policy.&#xA0;

Click here to view our full return policy.

How do I return or exchange?

Returns & Exchanges

Can I cancel my order?

Did my order go through?

I ordered the wrong size or color.

My order was cancelled immediately.

Was I charged multiple times?

What are the restrictions on promos, deals, coupons, discounts, etc?

Loyalty & Rewards

Orders

How long is order processing?

When will my order ship?

What shipping carriers do you use?

Do you ship worldwide?

International customs, duties, and taxes.

How much does shipping cost?

I did not receive my full order, where is the rest?

Shipping

Do I need shipping insurance?

What is covered in the shipping insurance?

Shipping Insurance

How soon will I get my store credit?

How do special drops work?

Do you have a newsletter?

I have a large social media following.

What are the restrictions on promos, deals, coupons, referrals, and discounts?

How do special promotions work?

Promos, Drops, Loyalty

How do I sign up for the rewards program?

Why should I join the Crooks & Castles loyalty program?

Signing Up

I already have a store account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Loyalty Program

How do I return or exchange?Updated 8 months ago