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Crooks & Castles

<p style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently ship to the following countries:<p style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/v31pE7ykJ16ZaGQR/Screenshot_2023-08-23_at_10.06.30-d3e2ab16-1325-42b0-92a5-545273354e60.png" style="width: 529px;" class="fr-fic fr-dib fr-fil"><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif;">&#xA0;<div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p id="isPasted" style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1;">All applicable customs and import duties, fees, and/or taxes are the <strong style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: bold; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">responsibility of the customer.<p style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1;">A 15% fee will be applied to unauthorized returning orders for international customers.<p style="margin: 0px 0px 20px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: 1.5; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that shipping times are not guaranteed.&#xA0;</div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="auto" lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; font-variant-ligatures: none !important;">Shipping times will depend on the carrier. Carrier lead&#xA0;times are unfortunately out of our control, however we would be happy to help with any issues that may arise.<span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 14px; line-height: 19.425px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">&#xA0;<p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"> <p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;">Typical Shipping Times:<p style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><img src="https://uploads.gorgias.io/v31pE7ykJ16ZaGQR/Screenshot_2023-08-23_at_10.06.49-ece59483-27a7-464a-98aa-db48a4d1baaa.png" style="width: 535px;" class="fr-fic fr-dib fr-fil"> </div><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

We currently ship to the following countries:. All applicable customs and import duties, fees, and/or taxes are the responsibility of the customer. A 15% fee will be applied to unauthorized returning orders for international customers. Please note th

Do you ship worldwide?

Shipping

Can I cancel my order?

Did my order go through?

I ordered the wrong size or color.

My order was cancelled immediately.

Was I charged multiple times?

What are the restrictions on promos, deals, coupons, discounts, etc?

Loyalty & Rewards

Orders

How long is order processing?

When will my order ship?

What shipping carriers do you use?

International customs, duties, and taxes.

How much does shipping cost?

I did not receive my full order, where is the rest?

Do I need shipping insurance?

What is covered in the shipping insurance?

Shipping Insurance

How do I return or exchange?

How soon will I get my store credit?

Returns & Exchanges

How do special drops work?

Do you have a newsletter?

I have a large social media following.

What are the restrictions on promos, deals, coupons, referrals, and discounts?

How do special promotions work?

Promos, Drops, Loyalty

How do I sign up for the rewards program?

Why should I join the Crooks & Castles loyalty program?

Signing Up

I already have a store account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Does it cost anything to begin earning points?

Account

Loyalty Program

Do you ship worldwide?Updated 8 months ago